At Aviva, Process Improvement is Everyone's Business
On-Demand

A traditional approach to documenting business processes has a team of people interviewing the masses. Workshops are used to gather information and then best practices are shared in some form of documentation. This can quickly turn to a costly and un-scalable model to keep the content current.

View this presentation as Aviva UKGI IT shares their experience in delivering a more cost effective and efficient approach to process management and development with a specific focus on:

  • How Aviva UKGI IT decentralized the process improvement team that maintained their process repository
  • How they engaged and gave control to Process Owners within the overall business area to manage and upkeep their own business process documentation
  • How web-based, highly collaborative process mapping exercises enabled Aviva UKGI IT to have a scalable solution, but still provide IT governance around process improvement.

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