Customers often ask us the best way to get started on analyzing a process. Do they have to do "As Is" documentation or can they just skip to the "To Be"? What level of detail is required? Who should participate in the analysis? How do they stay out of analysis paralysis? How can they make the case for funding a process improvement project?

Based on our experience on thousands of BPM projects, we have developed a set of specific recommendations and actions for successfully identifying what to improve in a process and why.

Attend this webinar to get detailed recommendations on how to:

• Rapidly get agreement from all stakeholders on the "As Is" process and its key problems
• Document the right level of detail in the "To Be" process without getting bogged down
• Identify the key process metrics and build a basic business case for how those metrics can be impacted by improving the process

This 25 minute presentation will be followed by a 5 minute Question & Answer session.

Speaker:
Kristie Collins-Delarbor
Business Services Manager, Lombardi