Life Sciences

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The Life Sciences industry faces major regulatory pressures, from the FDA, OIG oversight and legislation such as Sarbanes-Oxley and HIPAA. At the same time, the industry has seen expanding pipelines, increasing costs, declining NDA approvals, increasing clinical backlogs and enormous pressure to reduce time to market. These trends demand operational excellence and tight control of business processes in order to outperform the competition and ensure compliance.

BPM Opportunity

Life Sciences companies are increasingly looking to BPM not only as a solution to specific, immediate process improvement objectives, but as a platform that gives them the ability to tackle diverse process improvement initiatives and realize the following benefits:

  • Data transparency up and down the organization.
    Senior managers gain access to full visibility of their development pipeline.

  • Enable cross-department collaboration.
    Business rules in processes can help automate the routing and processing of tasks — often reducing the amount of human intervention needed by over 80%.

  • Gain real-time visibility and control over processes.
    Managers can view real-time process performance and proactively manage bottlenecks and backlog.

  • Ensure that the process that is documented — is the process that is executed.
    Process models that actually run the process provide consistency, adherence and audit trails to ensure compliance with regulations like SOX, 21 CFR, HIPAA, OIG, etc.

  • Respond to change faster.
    Revise processes to respond to organization or regulatory changes — in days, if necessary.

Lombardi In Action

A Lombardi customer has implemented a system to manage incentive compensation for many thousands of sales representatives. The previous system was manual and relied heavily on phone calls and spreadsheets. With Lombardi, the tasks of calculating, validating, approving, adjusting and reporting monthly incentive compensation was automated and deployed in less than 90 days, driving substantive improvements in efficiency.