Government

Government agencies today are under the combined pressures of increasing efficiency and transparency – all at a time when workloads are higher than ever before. Added to these pressures are the demands for accurate documentation, visibility to performance and auditibility of how processes are executed to ensure compliance with federal, state and local regulations.

Many agencies have determined that their existing systems or application development environments do not give them the speed, flexibility and control necessary to deliver a new set of process-centric applications that are the basis for improved efficiency and transparency. Increasingly, they are turning to Lombardi BPM to help meet their challenges.

How Agencies Use BPM Today

Depending on their priorities, our government customers and partners use BPM to deliver everything from a specific application to a platform for building all new workflow applications. Here are some examples:

• Health and Financial Case Management – from ensuring child welfare to managing insolvency/bankruptcy processes, agencies are using Lombardi BPM to help manage all of the interactions and documents needed to resolve a case.

• Operational Oversight – the intelligence community is using Lombardi BPM to issue, track and monitor requests for information from Congress to the IC. This simplifies collecting and reporting back operations information – a process that was previously time and labor intensive.

• Employee On-boarding – finding and on-boarding new employees can be time and resource consuming – particularly when security clearances and other special requirements are part of the process. Lombardi BPM helps agencies manage all of the approvals and documentation requirements involved in hiring government employees.

• Grants Management – with the Recovery Act of 2009, agencies are managing and distributing more funds than ever. Many of our agency customers are using Lombardi BPM to closely track their grant processes and to generate automatic audit trails that help simplify compliance with reporting requirements.

• Meeting HSPD-12 Compliance Deadlines – agencies are using Lombardi BPM to help build process applications to initiate and track background checks for their employees as part of HSPD-12 compliance.

• Application Development – some agencies have recognized the broad need to build new applications for diverse processes. These agencies are using Lombardi BPM to build any new application that requires workflow and integration with existing systems. 

• Process Documentation –getting an accurate picture of core processes is essential for all agencies. Agencies are turning to Lombardi BPM to help them overcome the typical challenges of broad process documentation initiatives – distributed teams, lack of process analysis skills, no standardized approach and complex tools that only experts can use.