Government

Government agencies today are under the combined pressures to increase collaboration across agencies and improve the efficiency and security of their individual operations. Added to these pressures are the demands for accurate documentation, visibility to performance and auditibility of how processes are executed to ensure compliance with federal, state and local regulations and mandates.

Many agencies have determined that their existing systems or application development environments do not give them the speed, flexibility and control necessary to deliver a new set of process-centric applications that are the basis for improved efficiency and collaboration.

BPM Opportunity

While most agencies have specific priorities for improving processes, they recognize the value of BPM as a platform for deploying process-centric applications throughout their operations. These agencies are realizing the following benefits from BPM:

• Ensure that the process that is documented — is the process that is executed.
  Process models that actually run the process provide consistency, adherence to guidelines and audit trails to ensure compliance with regulations and mandates.


• Enable collaboration across and beyond the agency.
  Automatic work routing and notifications across groups and outside agencies reduces the time, errors and complexity of executing processes.


• Gain real-time visibility and control over processes.
  Managers can view real-time process performance and proactively manage bottlenecks.


• Extend the value and life of core systems.
  Leverage existing applications by reading and posting transactions while introducing more efficient Web-based forms and interfaces.


• Develop portable process assets.
  Develop process models based on emerging BPM standards that can be viewed in diverse tools — facilitating collaboration and standardization.

Lombardi In Action

To improve one of its core processes, one federal agency is using Lombardi's BPM platform to manage the process for paying subsidies to utilities for operational costs. This will allow employees within the agency to more efficiently evaluate requests for subsidies, consolidate information from many sources, and ensure that approvals for payouts comply with the most current regulatory guidelines. Since the regulations for payouts in particular change often, this agency relies on Lombardi's ability to rapidly update business rules and maintain a comprehensive audit trail for the execution of each process.