Webinars

Upcoming Webinars

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On-Demand Webinars

• How to Get Started Documenting Processes with Business as an Equal Partner »
• How National City Bank is Building their BPM Program »
• How to Get a BPM Initiative off the Ground »
• Getting BPM in Your 2009 Budget »
• One CIO's Perspective on Where BPM Fits »
• How To Explain BPM To Your Co-workers In 15 Minutes or Less »
• How to Analyze A Process for Improvement »
• Blueprint Spring '08 Release: Diagram in Half the Time »
• 5 Tips for Managing Change on Your BPM Project »
• Webinar: How Insurers Are Using BPM Today »
• A Scalable Approach to Discovering Your Enterprise Processes »
• CIO Best-Practices for Process Improvement - The Lance Armstrong Foundation Case Study. »
• Improving Development and Integration Agility »
• Getting Your Workflow/BPM Project Budgeted in 2008 »
• Building A Business Process Management Roadmap »
• Starting BPM the Right Way – Blueprint Product Launch »
• Integrating BPM and Lean Six Sigma »
• My BPM Success Story: Boundless Network
• My BPM Success Story: Sprint Billing Disputes and Adjustments »
• My BPM Success Story: Pulte Managing Better Through Visibility »

How to Get Started Documenting Processes with Business as an Equal Partner »

Tillamook, a 100 year-old cooperative made up of over 150 dairies, produces high-end dairy products. Until recently, processes were passed down from artisan to artisan in the form of what Steve jokingly refers to as “tribal knowledge.” When Tillamook’s new CEO came on board he realized that he needed to get a handle on the company’s processes in order to move forward and compete in today’s market. It was Steve’s job to put together a Process Management Model to lead the collection and documentation of the company’s processes.

Steve will talk about his recent experience and specifically:

• How he built a core team where IT was in the minority and the majority of the members came from the business side.
• How the team decided where to begin.
• How they involved over 150 people, from all over the company, to help detail the processes.
• How they got process owners from the business to own execution after the initial documentation effort.

Duration: 20 minute presentation followed by 10 minute interactive question and answer session.

Featured Speaker:
Steve Burge runs Tillamook County Creamery Association’s Business Process Management Office and previously was the company’s IT Director.

How National City Bank is Building their BPM Program »

Farrukh Humayun, Vice President of Information Services at National City, helped kick off the initial BPM projects at National City. He was key in defining their corporate BPM methodology, establishing their implementation practices and finding the key resources required for delivery. After deploying the first 7 projects, he now leads the planning and metrics for all BPM projects. Farrukh is the point person for defining National City's BPM project roadmap, which includes improvement of existing process as well as launching new ones.

Join Farrukh as he shares his experience and covers key learnings with BPM, with a specific focus on:

• Becoming Process Focused - Identifying improvement opportunities in a BPM initiative
• Project Playbacks - Enabling the business to help design their solution (which also helps keep them engaged)
• The Road to Enterprise BPM - Scaling from a single project team into multiple parallel deployments
• Picking Your Battles - Prioritizing projects in your roadmap
• Involving Your Customers - Establishing roles and joint process ownership

Featured Speaker:
Farrukh Humayun, Vice President of Information Services, National City

Duration:
30 minute presentation followed by a 10 minute Q&A

Getting BPM in Your 2009 Budget »

Are you working on your '09 budget? Are you planning a BPM project or maybe even a broader process improvement initiative in ‘09? Budgeting for BPM is different than budgeting for traditional “one and done” projects.  A BPM project usually follows an iterative approach, which means that the project isn’t over once the process is first deployed. In fact, the project is just getting started!

Come hear from Toby Cappello, VP of Professional Services, as he gives his perspective on the best way to budget for your process improvement initiative. Toby will share his insights, including:

• How to identify which process improvement initiatives would benefit most from BPM technology.
• How to secure funding for BPM tools and services. (Hint: Funding an improvement initiative is easier than funding "BPM".)
• How to get funding beyond your first project. (Hint: Think ahead ... do you have a vision of the "project pipeline" for your initiative?)

Featured Speaker:
Toby Cappello, Vice President of Professional Services, Lombardi

Duration:
20 minute presentation followed by a 10 minute Q&A

One CIO's Perspective on Where BPM Fits »

The process of relocating to a new city can be complex. Watch this webinar to learn how SIRVA uses BPM to simplify the relocation experience for individual consumers and about half the Fortune 500.

Join Erik Keller of SIRVA, as he will discuss their corporate initiative to drive improvement and change in the business. He will cover key learnings to date, with a specific focus on:

• Business challenges - what specific business and technical issues generated SIRVA's interest in BPM
• SIRVA's application – how SIRVA leverages BPM in key interactions with the transferee
• Phased approach - how to minimize risk by scheduling defined functional and geographic releases
• Business benefits - how SIRVA is measuring the value of their process improvements

Why attend this webinar?

You will get a detailed view of how SIRVA uses BPM as a mission critical technology today.  You will get practical insight to help you determine if BPM is a fit for your business challenges. Finally, you will hear all this from Erik Keller - a CIO and BPM user, not a vendor or analyst.

This 25 minute presentation will be followed by a 5 minute Question & Answer session.

Featured Speaker
Erik Keller, CIO, SIRVA

How To Explain BPM To Your Co-workers In 15 Minutes or Less »

People often ask us for advice on how to easily explain BPM to their colleagues. Sometimes they need to do a quick executive briefing. Sometimes they have a team "lunch and learn" coming up and want to get everyone excited about BPM. In each case, they want to be able to quickly explain what BPM is and is not and why it can help their company. Sound familiar?

Please join us for a 30-minute webinar where we will boil down the key concepts and unique capabilities of BPM. As you might expect, we give introductory BPM presentations all the time.

Here are the typical things people ask us to discuss:

• Typical Problems – What are some common challenges companies typically face that can be solved by BPM?
• What BPM Is and Is Not – It's not just modeling. It's more than just workflow. It's not just another IT data integration technology. It's a new way of operating your business.
• Value of BPM  - What key capabilities are you missing today that BPM will deliver?

This webinar will not only help you discover what to present, we will also give you the answers to the most frequent questions that people ask when first hearing about BPM. In fact, we will even give you the slides to use in your presentation. 30 minutes with us now could save you hours of preparation later.

Event Speaker:
Brandon Baxter, Senior Product Marketing Manager

How to Analyze A Process for Improvement »

Customers often ask us the best way to get started on analyzing a process. Do they have to do "As Is" documentation or can they just skip to the "To Be"? What level of detail is required? Who should participate in the analysis? How do they stay out of analysis paralysis? How can they make the case for funding a process improvement project?

Based on our experience on thousands of BPM projects, we have developed a set of specific recommendations and actions for successfully identifying what to improve in a process and why.

Attend this webinar to get detailed recommendations on how to:

• Rapidly get agreement from all stakeholders on the "As Is" process and its key problems
• Document the right level of detail in the "To Be" process without getting bogged down
• Identify the key process metrics and build a basic business case for how those metrics can be impacted by improving the process

This 25 minute presentation will be followed by a 5 minute Question & Answer session.

Speaker:
Kristie Collins-Delarbor
Business Services Manager, Lombardi

Blueprint Spring '08 Release: Diagram in Half the Time »

By now, you've probably experienced how simple it is to document a process with Blueprint. But we know creating detailed diagrams takes a significant portion of your time. So, we made Blueprint even better! The Spring '08 Release of Blueprint is here and it is the next evolution of diagramming. Based on user feedback, we've streamlined diagramming and added many requested features to make it even easier & simpler to document your process.

The Spring '08 Release significantly improves diagramming with:

• Visio Importer
• Inline Diagramming
• Collapsible Sub-processes
• Reusable Common Processes

In this webinar, you'll learn the Best Practices to speed up and simplify your documentation efforts using Blueprint's newest features.

Speaker:
Dave Marquard
Blueprint Product Manager, Lombardi

5 Tips for Managing Change on Your BPM Project »

Have an upcoming project that is critical to one or more corporate priorities? Will your project bring together leaders, managers or process owners from diverse functions or departments with multiple perspectives? Maybe your current project has an obvious need to re-commit, jump start or re-align sponsors around key project objectives.

Preparing ahead and mitigating risk is key to the success of any process improvement project and absolutely critical on BPM projects as well. Come learn how to leverage specific change management tactics in your existing or future projects with a focus on:

• Project Initiation - How to set up a project for success
• Process Definition - Scoping with your eyes wide open
• Communication - Crafting a message and delivering it
• Resistance - Identifying it and dealing with it
• Risk Mitigation - Who's talking the talk and who's walking the walk

"These tools are simple to use and become something you can use in your day-to-day activities, to help mitigate risk, gain consensus, communicate thoroughly and help to accelerate the acceptance of change."
-Project Manager.

After the presentation you'll also receive the Change Management toolkit that includes additional tips, templates, and matrices to help you manage change on your BPM project.

Featured Speaker:
Kristie Collins-Delarber
Business Services Manager, Lombardi

Webinar: How Insurers Are Using BPM Today »

Leading insurance providers are using business process management (BPM) technology to improve the efficiency of processes critical to their business - from agent communications to new product introductions, claims handling, policy administration, and payment reconciliation.

Join us to not only hear where BPM is being applied, but also to see a live demonstration of BPM technology.

Attendees will learn:

• key process areas where insurers have deployed BPM to drive efficiency
• what BPM technology looks like for developers and end users
• how to get started with BPM

This 20 minute presentation will be followed by a 5 minute Question & Answer session.

Featured Speakers:
Jim Rudden, Director of Product Marketing, Lombardi
Brandon Baxter, Solution Engineering Manager, Lombardi

A Scalable Approach to Discovering Your Enterprise Processes »

Business processes are a critical part of a company’s information architecture. But how do you scalably gather and share key process information that is scattered across organizations and embedded in diverse systems? The answer is to make participation easier. Hear how leading companies are using new on-demand tools (like Lombardi Blueprint) to enable enterprise process discovery, documentation, and planning.

Webinar attendees will learn:

• Why on-demand (Software as a Service) tools finally make business participation possible
• How to support different views of process against your standardized information model
• How to get your key enterprise processes documented in under 10 days

Featured Speakers:
Marc Smith, Director of Technical Marketing, Lombardi
Dave Marquard, Blueprint Product Manager, Lombardi

CIO Best-Practices for Process Improvement - The Lance Armstrong Foundation Case Study. »

CIOs and technical teams are increasingly asked to take a leadership role in driving process improvement. Are you an IT executive or manager tasked with supporting process improvement? Join us to learn how one CIO, Rodney White formerly of the Lance Armstrong Foundation (LAF), developed and implemented a set of best practices for enabling process improvement as demand for “LIVESTRONG” bracelets exploded.

Learn how LAF:

• Enabled decision making using the OODA Loop concept
• Integrated BPM technology with existing legacy systems to better control processes
• Adopted a “Start Small”, incremental approach to improvement
• Won a CIO 100 Award for creating new business value through IT-enabled innovation.

Featured Speakers:
Rodney White, former CIO, Lance Armstrong Foundation
Paul Patterson, BPM expert, Athens Group
Marc Smith, Director of Technical Marketing, Lombardi

Improving Development and Integration Agility »

True IT responsiveness comes from the ability to develop and integrate solutions that meet current business needs. Join industry leaders in a discussion about the benefits of using best-in-class BPM and event-driven SOA technologies to reduce application development cost and maintain flexibility for change.

Learn how you can lower your cost and risk through best-in-class components:

• Developer productivity through common Eclipse-based tooling
• Runtime interoperability through standards-base protocols
• Operational control through standard management practices

Featured Speakers:
Jim Rudden: Lombardi, Dir. of Product Marketing
Marc Smith: Lombardi, Dir. of Technical Marketing
Charlie Nuzzolo: Progress Software, Technical Dir., Strategic Alliances

Getting Your Workflow/BPM Project Budgeted in 2008 »

Lombardi and process consulting firm BP3 share experiences from customers that have been successful in getting their projects budgeted and delivered. The speakers answer the following tough questions:

• Why does this project matter to the business? What is its value?
• Why is this project a good fit for BPM technology?
• Why can't we just deliver the project with current tools or apps?
• What will you need in time, money and resources to deliver this project?

Featured Speakers:
Jim Rudden, Director of Product Marketing, Lombardi
Lance Gibbs, CEO, BP-3

Building A Business Process Management Roadmap »

Business Process Management (BPM) requires an entirely new level of communication and collaboration. This is because most processes cross virtually every boundary in your company - organizational, functional, system. Most companies do not have the capability and technology in place today to sustain BPM across its many stages - from initial planning and analysis through implementation and on-going optimization. What is needed?

Join Lombardi and Gartner analyst Janelle Hill to learn about:

• Building a "Process Mentality"
• The Essential Roles for Accelerating BPM
• Gartner's Business Process Improvement Activity Cycle
• Assessing Your Organization's Business Process Maturity
• Key Technologies for Enabling BPM

Featured Speakers:
Janelle Hill, VP, Business of IT Research Division, Gartner
Phil Gilbert, Executive VP and CTO, Lombardi

Starting BPM the Right Way – Blueprint Product Launch »

Featured Speakers:
Jim Rudden: Director of Product Management, Lombardi
Rachael Hawkins: Senior Product Marketing Manager, Lombardi
Rebecca Ludke: Business Technology Consultant, Resolvit Resources
Stephen Hamilton: Managing Director & Founding Principal, Gordian
Jennifer Anderson, Best Practice Consultant, Eloqua Corporation

Integrating BPM and Lean Six Sigma »

Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. Unfortunately, most companies have not integrated these initiatives successfully - inhibiting companies from realizing the full potential of their process improvement efforts. This does not have to be the case. While BPM and LSS can run successfully as parallel initiatives, companies that successfully connect these two initiatives will realize a competitive advantage.

Featured Speakers:
Lance Gibbs, Master Black Belt, Lombardi Software
Jack Lairdieson, Master Black Belt, PriceWaterhouseCoopers

My BPM Success Story: Boundless Network »

You can deploy BPM in 5 weeks and make a big impact on your business. You can deliver a project faster than you ever thought, with better results. You can get your business teams to build key parts of the process. And you can make all of this work with your existing systems. You can. Boundless Network did with Lombardi.

Featured Speakers:
Jeremy Kraybill, VP Development, Boundless Network

My BPM Success Story: Sprint Billing Disputes and Adjustments »

After encountering numerous challenges while managing their billing disputes and adjustment processes, Sprint decided to implement a Business Process Management (BPM) platform in order to streamline their processes. Through an intensive vendor selection process, Sprint choose Lombardi and their award-winning BPM suite, Teamworks®.

In less than 100 days, the new billing adjustment application was rolled out and their call centre productivity was increased by 9% and they were able to reduce the time to resolve a billing dispute from 12 to 2.5 days.

Featured Speakers:
Kristie Collins-Delarber, Process Engineer, Sprint
Jim Rudden, Product Marketing Director, Lombardi

My BPM Success Story: Pulte Managing Better Through Visibility »

Pulte Home Mortgage, a Fortune 500 company and one of the largest homebuilders in the US, is a leader in the use of BPM to deliver end-to-end visibility and in the proactive management of business exceptions that can occur during completion of a loan process.

Featured Speakers:
Chris Burckhardt, CIO Pulte Home Mortgage
Rod Favaron, CEO Lombardi Software