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11 Habits for Highly Successful BPM Programs »

The culture of an organization is a collection of habits, and habits have a powerful effect in business performance. Driving long-term business benefit and success with Business Process Management (BPM) often times requires companies to develop new and maintain existing habits.

Come hear Jim Rudden from Lombardi, discuss 11 specific habits that will help an organization move up the following different levels of BPM success:

  • Successful Projects/Delivery
  • Growing BPM Team Competency
  • Leveraging BPM Across the Enterprise

Attend this session to learn best practices for how to eliminate barriers that impede success with BPM. More importantly, take away clear directions for how to help position your company for BPM success both today, and well into the future.

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At Aviva, Process Improvement is Everyone's Business »

A traditional approach to documenting business processes has a team of people interviewing the masses. Workshops are used to gather information and then best practices are shared in some form of documentation. This can quickly turn to a costly and un-scalable model to keep the content current.

View this presentation as Aviva UKGI IT shares their experience in delivering a more cost effective and efficient approach to process management and development with a specific focus on:

  • How Aviva UKGI IT decentralized the process improvement team that maintained their process repository
  • How they engaged and gave control to Process Owners within the overall business area to manage and upkeep their own business process documentation
  • How web-based, highly collaborative process mapping exercises enabled Aviva UKGI IT to have a scalable solution, but still provide IT governance around process improvement.
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A Standard Approach to Process Documentation »

Every year, CIO's and COO's rank "Improve Business Processes" as a top priority for their organizations. So why aren't more organizations diving in, documenting their processes and driving improvement? In short, because it's hard. Most companies don't have a standard approach for process definition and documentation.

Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers.

Watch as Rachel shares her experience and covers key learnings, with a specific focus on:

  • Challenge - Working with heavily narrative oriented people, often generating pages on pages of documents
  • Approach - Turning text based documentation into graphical diagrams to identify process opportunities
  • Results - The ability to clearly centralize and standardize business processes across separate groups
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Delivering Projects 50% Faster with BPM »

The Foreign Currency Exchange Corp. (FCE), a member of Bank of Ireland Group, probably isn't all that much different than other companies. They provide a broad range of products and services to wide range of industries throughout a large demographic. And they encounter standard challenges in supporting and managing their business operations.

They were routinely faced with the common difficulties in project delivery. Not enough resources. Tight time frames. The wanted to establish better way to deliver projects. They came across BPM as an alternative to traditional application development. What they thought it would take 1 year to deliver. Took 3 months, including training through delivery.

Come hear Vincent and Valerie from FCE, discuss how they leverage BPM to deliver projects 50% faster than traditional application development including the following topics:

  • Begin their first project with a "Quick Start" package to become self sufficient
  • Gather business requirements in a much more collaborative way
  • Get valuable feedback during development, not waiting until after it's 80% built
  • Engage the business to take ownership in their business applications

Speakers
Vincent P. Yue, CIO, FCE
Valerie Bell, Program Manager, FCE

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Making the Case for BPM in 2010 »

In these challenging economic times, making a compelling case for a new investment in Business Process Management (BPM) might seem impossible. But BPM provides exactly the right technology and approach to improvement that every company needs right now – more efficiency, better customer interactions, faster return on investment and lower risk projects.

So, how do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. A good start for your case. We have some more ideas for you.

Attend our webinar to hear the latest on:

  • Why recent reports from Gartner and McKinsey have identified process improvement as the top priority for CIOs and the businesses they serve in 2010
  • How companies in some of the most distressed industries – like real estate management, banking and manufacturing – justified making BPM investments last quarter
  • A value framework you can use to quantify the benefits your company can expect from a successful BPM initiative
  • Comparison metrics that show why BPM is a better investment than custom application development or extending legacy systems

Featured Speaker:
Jim Rudden, Vice President of Marketing, Lombardi

Duration:
20 minute presentation followed by a 10 minute Q&A

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Lincoln Trust- Our Evolution from Document Workflow to BPM »

A few years ago, Lincoln Trust Company (formerly Fiserv Investment Support Services) was faced with a familiar document management problem - their manual process for handling financial documents could not keep up with over 100,000 documents coming in each month, resulting in growing backlogs, long processing times, and the inability to find documents when needed.

They brought in a document management system to address their immediate pain around document storage and routing. But Lincoln Trust's initial workflow projects quickly evolved into a much broader initiative to improve processes across the enterprise - and they called on Lombardi to provide a more powerful platform to support their understanding and implementation of their key processes.  

Bill Garner and Alana Schock from Lincoln Trust Company will share their experiences about evolving a document workflow program into a BPM program using Lombardi's Teamworks and Blueprint tools. They will also share the lessons learned from implementing their first Teamworks processes across the enterprise.   

Featured Speakers:
Bill Garner – IT Manager, Business Process Automation Team, Lincoln Trust Company

Alana Schock, PMP, M.Ed. - BPM Program/Product Manager, Lincoln Trust Company

Duration:
40 minute presentation followed by 15 minute interactive questions & answer session.

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Beyond model-driven development: Delivering on the promise of BPM »

The value proposition of BPM isn’t just about rapid delivery of software applications to support business process requirements; it’s about enabling continuous process improvement across the organization through technology use.  Ironically, few technology vendors deliver the key BPM capabilities that are critical to making this value proposition a reality.  

Join Neil Ward-Dutton, a senior analyst with MWD Advisors, who will present the following challenges that many companies face today when rolling out BPM initiatives company-wide:

  • Scaling communication and collaboration. Effectively bringing IT and business domain experts together to collaboratively explore and drive improvements.
  • Scaling change management. The ability for designers, developers and administrators to manage assets “natively” – without having to understand any of the technical implementation of the models
  • Scaling governance. Enabling multiple groups to collaborate effectively throughout the lifecycle of a process is hard enough, but to do it at scale – across hundreds of processes – requires a deep, model-driven philosophy that extends across all aspects of the process lifecycle

Also, Brandon Baxter from Lombardi will discuss Teamworks 7 and the latest set of innovations to Lombardi’s award-winning BPM Suite, including:

  • Design-time scale. Teamworks 7 introduces the Process Center, the central hub for managing a BPM initiative, ranging from the first process to managing a global BPM Program.
  • A new paradigm for model management. Governing the lifecycle of changes of a process application is greatly simplified through the introduction of “snapshots”.

Featured Speakers:
Neil Ward-Dutton, Analyst, MWD

Brandon Baxter, Senior Product Marketing Manager, Lombardi

Duration:
40 minute presentation followed by a 10 minute Q&A

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How a Medical University Manages Financial Grants Using BPM »

The Medical University of South Carolina (MUSC) depends upon financial grants as a primary means of funding its medical research. The university manages 6,000 to 8,000 grants every quarter, allocating grant funds to the appropriate research projects and salaries. Their Labor Distribution Process is critical to keeping this “lifeblood” flowing. But this process was entirely manual, where the same information had to be keyed into different front-end and back-end systems. This resulted in significant backlogs, long delays, and lots of errors and rework.

MUSC briefly considered an expensive ERP solution, but instead chose a more cost-effective, flexible Business Process Management Suite (BPMS) to automate and simplify the grants allocation process. As a result, they were able to eliminate backlogs and delays, reducing the time for processing grant salary and fund allocations from 4 days down to 40 seconds!

  • How MUSC justified this strategic BPM initiative, received buy-in, and quickly delivered significant benefits for the university.
  • How they were able to proactively catch and eliminate errors at the point of entry, bringing the per-grant error rate from 85 to 90 percent down to 2 to 3 percent!
  • How they reduced “human touches” by 65 percent -- allowing them to free up several FTEs (full-time equivalents) for other important tasks.
  • How key process performance indicators showed them some “behavior modification” was required, in addition to the automation, to achieve the full benefits.

Featured Speakers:
Salvatore Salamone - Executive Editor, Strategic Content - Ziff Davis Enterprise
Stewart Mixon - Chief Operations Officer - Medical University of South Carolina

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How Kleinwort Benson Delivered Clear Results with BPM »

In a tough economy, those companies that develop innovative ways of reducing business costs can expand market share in areas where other companies simply cannot afford to compete.

Settlement of large money market deals is a critical and fundamental part of Kleinwort Benson’s business. Every day, they broker dozens of high-value financial transactions that average over 1 billion GBP in total daily value. Before releasing payments, they must ensure all the deal requirements are complete and correct within stringent time constraints: the same business day. This deal settlement process is truly high risk / high impact.

Kleinwort Benson decided to use a BPMS to implement a task management portal for managing settlements. Come learn how they justified their BPM project, received buy-in, and quickly delivered significant benefits for the organization.

In this presentation, you will learn:

  • How Kleinwort Benson improved the efficiency of their deal settlement processes by 60 percent while at the same time reducing the complexity nearly 30 percent.
  • How they reduced their risks by simplifying their process, eliminating errors, and increasing visibility and auditing.
  • How streamlining their process has allowed them to free up the last hours of the day to work on more deals, as well as free up headcount for other activities.
  • How they used a pilot project to demonstrate concretely to the business how BPM could resolve the real problems within their settlement process.

Event Speaker:
Raju Oak, Head of Process Services, Kleinwort Benson Private Bank

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Tapping Into New Insurance Markets Using BPM »

In a tough economy, those companies that develop innovative ways of reducing business costs can expand market share in areas where other companies simply cannot afford to compete.

West Bend Mutual Insurance provides property and casualty insurance for both families and commercial clients. West Bend recently chose to use BPM as a way to reduce business costs and to allow them to bring new offerings to market more quickly. Now they are addressing new commercial business segments that they previously could not.

In this presentation, you will learn:

  • How BPM provides West Bend with an efficient "once and done" alternative to underwriting commercial policies instead of using their legacy mainframe systems, enabling them to capture more small and mid-size commercial customers.
  • How web-based, highly collaborative process mapping exercises enabled West Bend to accelerate the time it took to prove out their process designs and jump start implementation.
  • How BPM tools and techniques are being promoted and adopted within West Bend to help spread the culture of process improvement.

Featured Speaker:
Stacie Kenney, Sr.
Business Process Analyst - West Bend Mutual Insurance

As a Sr. Business Process Analyst, Stacie helps business departments at West Bend to model and analyze their business processes, identify areas for improvement, and implement the automation needed to realize the projected benefits. Stacie is responsible for evaluating BPM project candidates and has been influential in refining and governing the BPM methodology adopted at West Bend. Stacie also trains West Bend associates on best practices for modeling processes and leveraging their Blueprint process mapping platform.

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Justifying a BPM Investment in 2009 »

In these challenging economic times, making a compelling case for a new investment in BPM might seem impossible. But BPM provides exactly the right technology and approach to improvement that every company needs right now – more efficiency, better customer interactions, faster return on investment and lower risk projects.

Attend our webinar to hear the latest on:

  • Why recent reports from Gartner and McKinsey have identified process improvement as the top priority for CIOs and the businesses they serve in 2009
  • How companies in some of the most distressed industries – like real estate management, banking and manufacturing – justified making BPM investments last quarter
  • A value framework you can use to quantify the benefits your company can expect from a successful BPM initiative
  • Comparison metrics that show why BPM is a better investment than custom application development or extending legacy systems

Featured Speaker:
Jim Rudden, Vice President of Marketing, Lombardi

Duration:
20 minute presentation followed by a 10 minute Q&A

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How to Get Started Documenting Processes with Business as an Equal Partner »

Tillamook, a 100 year-old cooperative made up of over 150 dairies, produces high-end dairy products. Until recently, processes were passed down from artisan to artisan in the form of what Steve jokingly refers to as “tribal knowledge.” When Tillamook’s new CEO came on board he realized that he needed to get a handle on the company’s processes in order to move forward and compete in today’s market. It was Steve’s job to put together a Process Management Model to lead the collection and documentation of the company’s processes.

Steve will talk about his recent experience and specifically:

  • How he built a core team where IT was in the minority and the majority of the members came from the business side.
  • How the team decided where to begin.
  • How they involved over 150 people, from all over the company, to help detail the processes.
  • How they got process owners from the business to own execution after the initial documentation effort.

Duration: 20 minute presentation followed by 10 minute interactive question and answer session.

Featured Speaker:
Steve Burge runs Tillamook County Creamery Association’s Business Process Management Office and previously was the company’s IT Director.

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How National City Bank is Building their BPM Program »

Farrukh Humayun, Vice President of Information Services at National City, helped kick off the initial BPM projects at National City. He was key in defining their corporate BPM methodology, establishing their implementation practices and finding the key resources required for delivery. After deploying the first 7 projects, he now leads the planning and metrics for all BPM projects. Farrukh is the point person for defining National City's BPM project roadmap, which includes improvement of existing process as well as launching new ones.

Join Farrukh as he shares his experience and covers key learnings with BPM, with a specific focus on:

  • Becoming Process Focused - Identifying improvement opportunities in a BPM initiative
  • Project Playbacks - Enabling the business to help design their solution (which also helps keep them engaged)
  • The Road to Enterprise BPM - Scaling from a single project team into multiple parallel deployments
  • Picking Your Battles - Prioritizing projects in your roadmap
  • Involving Your Customers - Establishing roles and joint process ownership

Featured Speaker:
Farrukh Humayun, Vice President of Information Services, National City

Duration:
30 minute presentation followed by a 10 minute Q&A

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Getting BPM in Your 2009 Budget »

Are you working on your '09 budget? Are you planning a BPM project or maybe even a broader process improvement initiative in ‘09? Budgeting for BPM is different than budgeting for traditional “one and done” projects.  A BPM project usually follows an iterative approach, which means that the project isn’t over once the process is first deployed. In fact, the project is just getting started!

Come hear from Toby Cappello, VP of Professional Services, as he gives his perspective on the best way to budget for your process improvement initiative. Toby will share his insights, including:

  • How to identify which process improvement initiatives would benefit most from BPM technology.
  • How to secure funding for BPM tools and services. (Hint: Funding an improvement initiative is easier than funding "BPM".)
  • How to get funding beyond your first project. (Hint: Think ahead ... do you have a vision of the "project pipeline" for your initiative?)

Featured Speaker:
Toby Cappello, Vice President of Professional Services, Lombardi

Duration:
20 minute presentation followed by a 10 minute Q&A

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One CIO's Perspective on Where BPM Fits »

The process of relocating to a new city can be complex. Watch this webinar to learn how SIRVA uses BPM to simplify the relocation experience for individual consumers and about half the Fortune 500.

Join Erik Keller of SIRVA, as he will discuss their corporate initiative to drive improvement and change in the business. He will cover key learnings to date, with a specific focus on:

  • Business challenges - what specific business and technical issues generated SIRVA's interest in BPM
  • SIRVA's application – how SIRVA leverages BPM in key interactions with the transferee
  • Phased approach - how to minimize risk by scheduling defined functional and geographic releases
  • Business benefits - how SIRVA is measuring the value of their process improvements

Why attend this webinar?

You will get a detailed view of how SIRVA uses BPM as a mission critical technology today.  You will get practical insight to help you determine if BPM is a fit for your business challenges. Finally, you will hear all this from Erik Keller - a CIO and BPM user, not a vendor or analyst.

This 25 minute presentation will be followed by a 5 minute Question & Answer session.

Featured Speaker
Erik Keller, CIO, SIRVA

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How To Explain BPM To Your Co-workers In 15 Minutes or Less »

People often ask us for advice on how to easily explain BPM to their colleagues. Sometimes they need to do a quick executive briefing. Sometimes they have a team "lunch and learn" coming up and want to get everyone excited about BPM. In each case, they want to be able to quickly explain what BPM is and is not and why it can help their company. Sound familiar?

Please join us for a 30-minute webinar where we will boil down the key concepts and unique capabilities of BPM. As you might expect, we give introductory BPM presentations all the time.

Here are the typical things people ask us to discuss:

  • Typical Problems – What are some common challenges companies typically face that can be solved by BPM?
  • What BPM Is and Is Not – It's not just modeling. It's more than just workflow. It's not just another IT data integration technology. It's a new way of operating your business.
  • Value of BPM  - What key capabilities are you missing today that BPM will deliver?

This webinar will not only help you discover what to present, we will also give you the answers to the most frequent questions that people ask when first hearing about BPM. In fact, we will even give you the slides to use in your presentation. 30 minutes with us now could save you hours of preparation later.

Event Speaker:
Brandon Baxter, Senior Product Marketing Manager

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How to Analyze A Process for Improvement »

Customers often ask us the best way to get started on analyzing a process. Do they have to do "As Is" documentation or can they just skip to the "To Be"? What level of detail is required? Who should participate in the analysis? How do they stay out of analysis paralysis? How can they make the case for funding a process improvement project?

Based on our experience on thousands of BPM projects, we have developed a set of specific recommendations and actions for successfully identifying what to improve in a process and why.

Attend this webinar to get detailed recommendations on how to:

  • Rapidly get agreement from all stakeholders on the "As Is" process and its key problems
  • Document the right level of detail in the "To Be" process without getting bogged down
  • Identify the key process metrics and build a basic business case for how those metrics can be impacted by improving the process

This 25 minute presentation will be followed by a 5 minute Question & Answer session.

Speaker:
Kristie Collins-Delarbor
Business Services Manager, Lombardi

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Blueprint Spring '08 Release: Diagram in Half the Time »

By now, you've probably experienced how simple it is to document a process with Blueprint. But we know creating detailed diagrams takes a significant portion of your time. So, we made Blueprint even better! The Spring '08 Release of Blueprint is here and it is the next evolution of diagramming. Based on user feedback, we've streamlined diagramming and added many requested features to make it even easier & simpler to document your process.

The Spring '08 Release significantly improves diagramming with:

  • Visio Importer
  • Inline Diagramming
  • Collapsible Sub-processes
  • Reusable Common Processes

In this webinar, you'll learn the Best Practices to speed up and simplify your documentation efforts using Blueprint's newest features.

Speaker:
Dave Marquard
Blueprint Product Manager, Lombardi

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5 Tips for Managing Change on Your BPM Project »

Have an upcoming project that is critical to one or more corporate priorities? Will your project bring together leaders, managers or process owners from diverse functions or departments with multiple perspectives? Maybe your current project has an obvious need to re-commit, jump start or re-align sponsors around key project objectives.

Preparing ahead and mitigating risk is key to the success of any process improvement project and absolutely critical on BPM projects as well. Come learn how to leverage specific change management tactics in your existing or future projects with a focus on:

  • Project Initiation - How to set up a project for success
  • Process Definition - Scoping with your eyes wide open
  • Communication - Crafting a message and delivering it
  • Resistance - Identifying it and dealing with it
  • Risk Mitigation - Who's talking the talk and who's walking the walk

"These tools are simple to use and become something you can use in your day-to-day activities, to help mitigate risk, gain consensus, communicate thoroughly and help to accelerate the acceptance of change."
-Project Manager.

After the presentation you'll also receive the Change Management toolkit that includes additional tips, templates, and matrices to help you manage change on your BPM project.

Featured Speaker:
Kristie Collins-Delarber
Business Services Manager, Lombardi

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Webinar: How Insurers Are Using BPM Today »

Leading insurance providers are using business process management (BPM) technology to improve the efficiency of processes critical to their business - from agent communications to new product introductions, claims handling, policy administration, and payment reconciliation.

Join us to not only hear where BPM is being applied, but also to see a live demonstration of BPM technology.

Attendees will learn:

  • key process areas where insurers have deployed BPM to drive efficiency
  • what BPM technology looks like for developers and end users
  • how to get started with BPM

This 20 minute presentation will be followed by a 5 minute Question & Answer session.

Featured Speakers:
Jim Rudden, Director of Product Marketing, Lombardi
Brandon Baxter, Solution Engineering Manager, Lombardi

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A Scalable Approach to Discovering Your Enterprise Processes »

Business processes are a critical part of a company’s information architecture. But how do you scalably gather and share key process information that is scattered across organizations and embedded in diverse systems? The answer is to make participation easier. Hear how leading companies are using new on-demand tools (like Lombardi Blueprint) to enable enterprise process discovery, documentation, and planning.

Webinar attendees will learn:

  • Why on-demand (Software as a Service) tools finally make business participation possible
  • How to support different views of process against your standardized information model
  • How to get your key enterprise processes documented in under 10 days

Featured Speakers:
Marc Smith, Director of Technical Marketing, Lombardi
Dave Marquard, Blueprint Product Manager, Lombardi

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CIO Best-Practices for Process Improvement - The Lance Armstrong Foundation Case Study. »

CIOs and technical teams are increasingly asked to take a leadership role in driving process improvement. Are you an IT executive or manager tasked with supporting process improvement? Join us to learn how one CIO, Rodney White formerly of the Lance Armstrong Foundation (LAF), developed and implemented a set of best practices for enabling process improvement as demand for “LIVESTRONG” bracelets exploded.

Learn how LAF:

  • Enabled decision making using the OODA Loop concept
  • Integrated BPM technology with existing legacy systems to better control processes
  • Adopted a “Start Small”, incremental approach to improvement
  • Won a CIO 100 Award for creating new business value through IT-enabled innovation.

Featured Speakers:
Rodney White, former CIO, Lance Armstrong Foundation
Paul Patterson, BPM expert, Athens Group
Marc Smith, Director of Technical Marketing, Lombardi

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Improving Development and Integration Agility »

True IT responsiveness comes from the ability to develop and integrate solutions that meet current business needs. Join industry leaders in a discussion about the benefits of using best-in-class BPM and event-driven SOA technologies to reduce application development cost and maintain flexibility for change.

Learn how you can lower your cost and risk through best-in-class components:

  • Developer productivity through common Eclipse-based tooling
  • Runtime interoperability through standards-base protocols
  • Operational control through standard management practices

Featured Speakers:
Jim Rudden: Lombardi, Dir. of Product Marketing
Marc Smith: Lombardi, Dir. of Technical Marketing
Charlie Nuzzolo: Progress Software, Technical Dir., Strategic Alliances

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Getting Your Workflow/BPM Project Budgeted in 2008 »

Lombardi and process consulting firm BP3 share experiences from customers that have been successful in getting their projects budgeted and delivered. The speakers answer the following tough questions:

  • Why does this project matter to the business? What is its value?
  • Why is this project a good fit for BPM technology?
  • Why can't we just deliver the project with current tools or apps?
  • What will you need in time, money and resources to deliver this project?

Featured Speakers:
Jim Rudden, Director of Product Marketing, Lombardi
Lance Gibbs, CEO, BP-3

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Building A Business Process Management Roadmap »

Business Process Management (BPM) requires an entirely new level of communication and collaboration. This is because most processes cross virtually every boundary in your company - organizational, functional, system. Most companies do not have the capability and technology in place today to sustain BPM across its many stages - from initial planning and analysis through implementation and on-going optimization. What is needed?

Join Lombardi and Gartner analyst Janelle Hill to learn about:

  • Building a "Process Mentality"
  • The Essential Roles for Accelerating BPM
  • Gartner's Business Process Improvement Activity Cycle
  • Assessing Your Organization's Business Process Maturity
  • Key Technologies for Enabling BPM

Featured Speakers:
Janelle Hill, VP, Business of IT Research Division, Gartner
Phil Gilbert, Executive VP and CTO, Lombardi

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Starting BPM the Right Way – Blueprint Product Launch »

Featured Speakers:
Jim Rudden: Director of Product Management, Lombardi
Rachael Hawkins: Senior Product Marketing Manager, Lombardi
Rebecca Ludke: Business Technology Consultant, Resolvit Resources
Stephen Hamilton: Managing Director & Founding Principal, Gordian
Jennifer Anderson, Best Practice Consultant, Eloqua Corporation

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Integrating BPM and Lean Six Sigma »

Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. Unfortunately, most companies have not integrated these initiatives successfully - inhibiting companies from realizing the full potential of their process improvement efforts. This does not have to be the case. While BPM and LSS can run successfully as parallel initiatives, companies that successfully connect these two initiatives will realize a competitive advantage.

Featured Speakers:
Lance Gibbs, Master Black Belt, Lombardi Software
Jack Lairdieson, Master Black Belt, PriceWaterhouseCoopers

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My BPM Success Story: Boundless Network »

You can deploy BPM in 5 weeks and make a big impact on your business. You can deliver a project faster than you ever thought, with better results. You can get your business teams to build key parts of the process. And you can make all of this work with your existing systems. You can. Boundless Network did with Lombardi.

Featured Speakers:
Jeremy Kraybill, VP Development, Boundless Network

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My BPM Success Story: Sprint Billing Disputes and Adjustments »

After encountering numerous challenges while managing their billing disputes and adjustment processes, Sprint decided to implement a Business Process Management (BPM) platform in order to streamline their processes. Through an intensive vendor selection process, Sprint choose Lombardi and their award-winning BPM suite, Teamworks®.

In less than 100 days, the new billing adjustment application was rolled out and their call centre productivity was increased by 9% and they were able to reduce the time to resolve a billing dispute from 12 to 2.5 days.

Featured Speakers:
Kristie Collins-Delarber, Process Engineer, Sprint
Jim Rudden, Product Marketing Director, Lombardi

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My BPM Success Story: Pulte Managing Better Through Visibility »

Pulte Home Mortgage, a Fortune 500 company and one of the largest homebuilders in the US, is a leader in the use of BPM to deliver end-to-end visibility and in the proactive management of business exceptions that can occur during completion of a loan process.

Featured Speakers:
Chris Burckhardt, CIO Pulte Home Mortgage
Rod Favaron, CEO Lombardi Software

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